- Delivery and Returns
How much does delivery cost?
Our standard delivery service is FREE of charge for orders over £35 Exc.VAT*, orders under this sum are subject to a delivery fee of £4.95, we also offer a next business day service for those urgent requests.
*Excludes Highlands and Islands where a small surcharge may apply.
Next business day delivery
We appreciate that sometimes you will want your office stationery delivered very quickly. For this, we have our next business day delivery service which you can select in the checkout for an additional charge
Most of our products are available for next business day delivery from when your order is placed (excluding public holidays), provided it is in stock.
If you are placing an order for delivery to an address in Northern Ireland, products marked as ‘Next day delivery’ will require two working days delivery from when your order is placed.
The cut off for next day delivery is 2 pm orders placed after this time will be processed the next working day.
Standard 3 – 5 business day delivery
Products available for delivery within 3 – 5 business days of your order being placed are usually furniture, large technology items, safes and some business machines.
To find out the expected delivery of a product, or if a product is out of stock and unavailable for delivery, check the product page before you place your order.
Do you deliver outside the UK?
We currently only deliver to the UK mainland. Unfortunately, we are sometimes unable to deliver to the Scottish Islands, the Isle of Man, Northern Ireland or the Channel Islands.
Do you send parcels to PO Box addresses?
Unfortunately, we are unable to deliver to PO Box addresses. All deliveries require a signature to ensure that order arrives safely and is received by the correct customer.
Is furniture available for next day delivery?
We may be unable to deliver furniture as part of our next business day delivery service. These products are delivered using specialised couriers who will contact you the day prior to delivery with an expected delivery time.
If I order several items, will they be delivered at the same time?
The delivery time of your order depends on the type of products you have ordered and their expected delivery time.
If all of your products are available for next day delivery, they should be delivered at the same time.
If your products are a mixture of next day delivery and 3 – 5 business days, they will be sent to you on different delivery days depending on product availability. Product availability can be checked in the product description before adding an item to your basket.
Can I change my delivery address after an order has been placed?
Unfortunately, you will be unable to edit or change your delivery address after an order has been placed. Please ensure you check this information thoroughly prior to placing your order.
Returns & Replacements
We will refund an item or order if you are not completely satisfied with it provided it is returned to us in its original, unopened packaging with all the accessories and instructions.
To return an item, you will need to contact us within 7 days of receiving the item. If you contact us more than 7 days after delivery, we may be able to accept the goods back, but not at full credit value.
Due to health and safety reasons, we are unable to offer refunds on health and sanitary products nor food or drink items including biscuits, coffee and water.
Unfortunately, we are unable to offer exchanges for items. If you would like to exchange your item for an alternative, we suggest you return the unwanted goods to us for processing and place a new order.
We regret to advise that any product including but not limited to: food with a sell by date, chemical, medical or material based items that will degrade over time, purchases where our suppliers in turn refuse our return, bespoke or custom made products, items purchased in bulk (over £500 selling price), items purchased in error, orders where any item of the complete order has in any way been opened, used, tampered with or items where the outer packaging is not in pristine or resalable condition as new; are non-cancellable, non-returnable and non-refundable