Customer Services

I cannot see the product I want on the website? 

Please contact us by email on sales@thegreenoffice.co.uk. We will try our very best to source your desired item via our vast network of suppliers.

How long are the products guaranteed for?

All our carefully selected products are guaranteed for at least one year. If any product does not meet your expectations, please return it to us in resaleable condition (unused and in the original packaging) within 28 days and we will either refund your money or replace the item. This is in addition to your statutory rights. Returning Goods Returned items remain the customer’s responsibility until safely received by us. We regret that the cost of return postage is not refundable.

How do I return or exchange products?

If any product does not meet your expectations, please contact us to return the item as soon as possible, unused and in resaleable condition and in its original packaging within 28 days and we will either refund your money or replace the item. This is in addition to your statutory rights. Sorry, but we are unable to refund post, item insurance & packaging on returned items.

Post & Packaging

Your order will be despatched speedily by our courier service within 24 hours. Please allow 7-10 days as some items may come direct from the manufacturer.

Prices

Prices are in UK Pounds sterling and are inclusive of UK VAT at 17.5%. Orders delivered within the European Union will be inclusive of VAT. Orders delivered outside the European Union will not include VAT. We reserve the right to alter prices in case of a VAT rate change or international price change.

Privacy

All personal information collected through this website will be held securely in accordance with the Data Protection Act 1998. We are committed to protecting your privacy.

What information do we collect?

The information requested from you at the checkout is considered the minimum required to process your order efficiently. This information will not be passed on to any third party. Should you have any questions or comments about privacy, you should email us at sales@thegreenoffice.co.uk.

Tel: 0845 3890390